Terms of Service

1. Introduction

These Terms of Service (hereinafter "Terms") set forth the conditions for using the MiAssisto service (hereinafter "Service") provided by TEAMO Inc. (hereinafter "we" or "our company"). All users (hereinafter "Users") who use the Service shall use the Service upon agreeing to these Terms.

1. Definitions

The following terms used in these Terms are defined as follows. These definitions aim to prevent misunderstandings in the interpretation of these Terms and promote appropriate use of the Service:

• "Service": The MiAssisto AI Assistant Service

  This refers to a comprehensive AI assistant service that includes the following features, which may be updated and improved from time to time:

  • AI Assistant Features: Conversational AI capabilities including natural language processing, context-aware responses, multimodal input support, and multilingual support
  • Knowledge Base Management: Integrated management of internal documents, automatic indexing, search optimization, and access control
  • Chat Interface: Real-time response, history management, and thread management
  • Analytics & Reporting: Usage statistics, performance metrics, custom report generation, and data export
• "User": Individual or Legal Entity using the Service

  Users are categorized with different permissions and access levels according to the following classifications, which are set appropriately based on organizational security policies and usage purposes:

  • Administrator Users: Users with management rights for system settings, user accounts, usage status, and security settings
  • General Users: Users who can use basic functions, customize personal settings, create and edit data, and share within teams
• "Content": Information provided through the Service

  Content in the Service is classified into the following types, with different handling and rights applied to each:

  • AI-Generated Content: Generated text, recommendation results, analysis reports, automatic summaries, and other AI-processed outputs
  • User-Provided Data: Uploaded documents, input queries, feedback information, and custom settings data provided by users
  • Trained Models: Base AI models, customized models, domain-specific models, and language processing models that form the AI foundation

2. AI Service Usage

Users must agree to the following terms regarding the use of AI features in the Service. These provisions aim to ensure safe and effective use of the Service and maintain an environment where all users can properly utilize the Service:

• Usage Conditions

  Please comply with the following conditions for appropriate use of the Service:

  • Proper Usage Purpose
    • Business Purpose Limitation: The Service is primarily limited to business use
    • Legal Compliance: Must comply with all relevant laws and regulations
    • Internal Policy Alignment: Must align with organizational security policies
    • Ethical Guidelines: Must follow ethical AI usage guidelines
  • Account Information Management
    • Password Updates: Recommended password change every 90 days
    • Access Rights: Set minimum necessary permissions
    • Security Settings: Enable recommended settings like two-factor authentication
    • Unauthorized Access: Prevent account information sharing and leakage
• Data Handling

  The following regulations are established for data handled in the Service:

  • Input Data Responsibility
    • Data Accuracy: Maintain accuracy and currency of input data
    • Personal Information: Handle in compliance with privacy laws
    • Confidential Information: Manage according to security levels
    • Copyright: Verify non-infringement of third-party rights
  • Generated Content Usage Restrictions
    • Internal Use: Generally limited to internal organizational use
    • Third-party Provision: Requires prior approval
    • Commercial Use: Prohibited without separate contract
    • Public Release: Requires approval process

3. AI Models and Data

The following terms govern the AI models and data handling in the Service:

• AI Model Rights

  The following terms apply to AI models used in the Service:

  • Intellectual Property Rights
    • Base Models: All intellectual property rights of AI models belong to our company
    • Customization: Usage rights for customer data-trained models are granted only during the contract period
    • Derivative Models: Rights to derivative models created through Service use belong to our company
    • Usage Restrictions: No reproduction, modification, or reverse engineering without written consent
  • Usage Conditions
    • Purpose: Use limited to contracted purposes
    • Scope: Available only in specified environments and to specified users
    • Third-party Provision: Prohibited from providing, lending, or selling to third parties
    • Contract Termination: Customized model usage rights expire upon contract end
• Data Management

  The following terms apply to data handling:

  • Data Classification
    • Input Data: Questions, instructions, and other information input by users
    • Generated Data: Responses, suggestions, and other outputs from AI models
    • Learning Data: Statistical data used for service improvement
    • System Logs: Records of service usage and error information
  • Data Rights
    • Input Data: Ownership belongs to users
    • Generated Data: Jointly owned by our company and users
    • Learning Data: Rights to processed statistical data belong to our company
    • Usage Restrictions: Use prohibited beyond contracted purposes

4. Fees and Payment

The following terms apply to service fees and payment:

• Fee Structure

  The Service fee structure is as follows:

  • Basic Fee Plans
    • Light Plan: Provides basic AI functions and knowledge base features
    • Pro Plan: Includes Light Plan features plus extended knowledge base capabilities and priority support
  • Billing Criteria
    • Monthly fees according to contracted plan
  • Payment Terms
    • Payment Methods: Bank transfer, invoice payment
    • Payment Due Date: By the end of the month following usage
    • Late Payment Interest: 14.6% per annum
    • Cancellation Settlement: Prorated calculation

5. Service Interruption and Termination

The following terms apply to service interruption and termination:

• Planned Maintenance

  Regular maintenance is conducted as follows:

  • Implementation Notice
    • Notice Period: 2 days prior to implementation
    • Notice Method: Email and management console notification
    • Notice Content: Date, duration, and scope of impact
    • Alternative Methods: Provided when necessary
  • Implementation Time
    • Maintenance: Conducted as needed
    • Emergency Maintenance: Implemented at any time for critical issues
• Emergency Suspension

  Service may be suspended without prior notice in the following cases:

  • System Issues
    • Critical Failures: When system stability is affected
    • Security Threats: When unauthorized access or attacks are detected
    • Data Anomalies: When data integrity is compromised
    • External Service Issues: When critical external services are down
  • Force Majeure
    • Natural Disasters: Earthquakes, typhoons, floods, etc.
    • Infrastructure Issues: Major power or network failures
    • Legal Requirements: When required by laws or regulations
    • Other: Emergency situations deemed necessary by our company

6. Disclaimer

The following disclaimers apply to the Service:

• Service Quality

  We make no warranties regarding the following:

  • Functional Completeness
    • Processing Results: Accuracy of AI-generated results, judgments, and predictions
    • Availability: Continuous system availability
    • Performance: Processing speed and response time
    • Compatibility: Complete compatibility with other systems
    • Reproducibility: Consistency of results under identical conditions
  • Data Integrity
    • Stored Data: Complete data retention
    • Transmitted Data: Data loss during transmission
    • Backup: Complete backup guarantee
    • Recovery: Complete recovery in case of failure
• Scope of Damages

  We assume no responsibility whatsoever for the following damages:

  • Direct Damages
    • Opportunity Loss: Loss of business opportunities
    • Business Interruption: Losses due to service stoppage
    • Data Loss: Data deletion or corruption
    • System Issues: Impact on user environment
  • Indirect Damages
    • Consequential Damages: Resulting damages
    • Reputation Damage: Decline in social credibility
    • Lost Profits: Loss of future revenue opportunities
    • Third-party Claims: Claims for compensation from others
• Limitation of Liability

  Limitations on compensation when damages are recognized:

  • Compensation Limit
    • Damages: Limited to monthly service fee in all cases
    • Force Majeure: No liability for force majeure damages
    • Exceptions: Cases of intentional or gross negligence
  • Claim Deadlines
    • Notification Duty: Within 14 days of damage occurrence
    • Claim Period: Within 1 year of damage occurrence
    • Exclusion Period: 2 years from when rights become exercisable
    • Statute of Limitations: 3 years from damage occurrence

7. Changes to Terms

These Terms may be modified as necessary. Modified Terms shall take effect upon publication on our website.