Privacy Policy

1. Basic Policy

TEAMO Inc. (hereinafter "we" or "our company") recognizes the importance of protecting personal information in today's information society. We have established this Privacy Policy to ensure appropriate handling and protection of personal information in compliance with relevant laws and regulations, including the Act on Protection of Personal Information.

This policy applies to all personal information collected and processed through our AI assistant service "MiAssisto" (hereinafter "Service").

2. Collection of Personal Information

We collect the following types of personal information to provide and improve our Service:

• Account Information
  • Basic Profile: Name, email address, company name, department, position
  • Account Credentials: User ID, password, authentication information
  • Contact Details: Phone number, business address
  • Contract Information: Service plan, billing details
• Service Usage Data
  • Interaction Data: Chat logs, queries, responses
  • Usage Statistics: Access logs, feature usage patterns
  • Custom Settings: Preferences, configurations
  • Uploaded Content: Documents, data files, images
• Technical Data
  • Device Information: Device type, OS, browser type
  • Network Data: IP address, access timestamps
  • Performance Metrics: Response times, error logs
  • Cookies and Similar Technologies: Session data, preferences
• AI-Generated Data
  • Model Outputs: Generated responses, recommendations
  • Analysis Results: Data processing outcomes
  • Training Data: Anonymized interaction patterns
  • Quality Metrics: Accuracy scores, performance indicators

3. Purpose of Use

We use collected personal information for the following purposes:

• Service Provision
  • Account Management: User authentication, access control
  • Service Delivery: AI assistant functionality, knowledge base management
  • Support Services: Technical support, inquiry handling
  • Communication: Service notifications, updates
• Service Improvement
  • Quality Enhancement: Performance monitoring, bug fixes
  • Feature Development: New functionality, customizations
  • AI Model Training: Accuracy improvement, pattern learning
  • User Experience: Interface optimization, workflow enhancement
• Security and Compliance
  • Fraud Prevention: Unauthorized access detection, abuse prevention
  • Risk Management: Security monitoring, threat analysis
  • Compliance: Legal obligations, regulatory requirements
  • Audit Support: Activity logging, compliance verification

4. Data Protection Measures

We implement the following measures to protect personal information:

• Technical Security
  • Encryption: Data encryption in transit and at rest
  • Access Control: Multi-factor authentication, role-based access
  • Monitoring: Real-time security monitoring, intrusion detection
  • Backup: Regular data backup, disaster recovery
• Organizational Security
  • Policy Framework: Security policies, procedures
  • Training: Employee security awareness, data handling
  • Incident Response: Security incident management
  • Vendor Management: Third-party security assessment
• AI-Specific Protection
  • Data Isolation: Segregation of training and production data
  • Model Security: AI model protection, access controls
  • Ethics Framework: AI ethics guidelines, bias prevention
  • Quality Assurance: Regular model evaluation, performance monitoring

5. Data Sharing and Transfer

We may share personal information in the following circumstances:

• Third-party Service Providers
  • Cloud Services: Infrastructure providers, hosting services
  • Analytics: Usage analysis, performance monitoring
  • Support Services: Customer support, technical assistance
  • Payment Processing: Billing, payment handling
• Legal Requirements
  • Legal Obligations: Compliance with laws and regulations
  • Law Enforcement: Response to legal requests
  • Rights Protection: Defense of legal rights
  • Emergency Response: Protection of vital interests
• Business Transfers
  • Merger: Company merger or acquisition
  • Asset Sale: Sale of business assets
  • Restructuring: Corporate reorganization
  • Succession: Business succession

6. User Rights

Users have the following rights regarding their personal information:

• Access and Control
  • Information Access: Right to access personal data
  • Data Correction: Right to correct inaccurate data
  • Data Deletion: Right to request data deletion
  • Usage Restriction: Right to limit data processing
• Data Portability
  • Export: Right to export personal data
  • Transfer: Right to transfer data to another service
  • Format: Structured, machine-readable format
  • Scope: Data provided by the user
• Consent Management
  • Withdrawal: Right to withdraw consent
  • Processing Objection: Right to object to processing
  • Marketing: Control over marketing communications
  • Profiling: Control over automated decision-making

7. Changes to Privacy Policy

This Privacy Policy may be updated as necessary. Any changes will take effect upon publication on our website. For significant changes, we will notify users through appropriate channels.